Human-like AI phone calls & AI chats
Triviat is an AI-powered voice and chat automation platform designed for businesses that want to enhance customer communication at scale. The tool enables companies to deploy conversational AI agents that work 24/7 across phone, email, web chat, WhatsApp, SMS, and social media — in over 50 languages.
Triviat’s AI agents handle tasks like appointment scheduling, order tracking, customer support, and lead qualification, all with human-like fluency. The platform also allows seamless handover to human agents when needed, ensuring a smooth customer experience. With industry-specific solutions and integration with over 5,000 apps, Triviat helps automate operations while reducing support costs and response times.
Use Cases
A global e-commerce company uses Triviat to provide round-the-clock customer support in over 50 languages across multiple channels including phone, email, and social media. The AI agents handle inquiries related to product information, order status, and returns, seamlessly transferring complex issues to human agents.
The company experiences a significant reduction in response times and support costs, while improving customer satisfaction and expanding its global reach.
A healthcare provider integrates Triviat to automate appointment scheduling through web chat and SMS. Patients can book, reschedule, or cancel appointments using natural language, with the AI agent managing the calendar and sending reminders.
The healthcare provider reduces administrative workload, minimizes scheduling errors, and enhances patient experience by offering a convenient, self-service option.
A real estate agency employs Triviat to qualify leads through WhatsApp and web chat. The AI agents engage potential clients, gather essential information, and assess their readiness to buy or rent properties, passing qualified leads to human agents for follow-up.
The agency improves lead conversion rates, optimizes the sales process, and allows human agents to focus on high-value interactions, ultimately increasing sales efficiency.