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Feature Story
$30k USD is being held in my Stripe account
Aug 04, 2023 · news.ycombinator.comThe business criticizes Stripe's customer service, claiming that it uses AI to review business operations and documents, and provides little support for small clients. The business also alleges that Stripe's security team is too busy to review cases thoroughly and that their regular customer service only provides repetitive template responses.
Key takeaways
- The company's transactions exceeded $30,000 USD within two weeks of using Stripe.
- Despite no disputes in their transactions, Stripe flagged them for a review and identified them as a dispute risk.
- The company feels that Stripe's security team provides little support for small clients and does not review cases carefully.
- They also believe that Stripe's customer service tends to copy and paste repetitive templates instead of providing personalized assistance.